:root{--navy:#273f6b;--navy-2:#304e86;--accent:#f97352;--bg:#f4f6fa;--panel:#fff;--ink:#16213a;--muted:#5d6882;--line:#e2e7f0;--soft:#eef2f8;--ok:#1f8a5b;--warn:#b7791f;--err:#c0392b;--radius:10px;color:var(--ink);background:var(--bg);font-family:Inter,system-ui,-apple-system,sans-serif;font-size:14px;line-height:1.45}*{box-sizing:border-box}body{margin:0}a{color:var(--navy-2)}h1{margin:0 0 16px;font-size:22px}h2{margin:0 0 10px;font-size:16px}.muted{color:var(--muted)}.small{font-size:12.5px}.err{color:var(--err)}.ok{color:var(--ok)}.shell{grid-template-columns:220px 1fr;min-height:100vh;display:grid}.side{background:var(--navy);color:#fff;flex-direction:column;gap:4px;padding:18px 12px;display:flex}.brand{letter-spacing:.2px;padding:4px 10px 18px;font-size:16px;font-weight:700}.brand span{color:var(--accent)}.nav{color:#dfe6f3;cursor:pointer;border-radius:8px;justify-content:space-between;align-items:center;padding:9px 10px;text-decoration:none;display:flex}.nav:hover{background:#ffffff14}.nav.active{color:#fff;background:#ffffff29;font-weight:600}.nav .count{background:var(--accent);color:#fff;border-radius:10px;padding:1px 7px;font-size:11.5px;font-weight:600}.side .me{color:#c9d3e6;border-top:1px solid #ffffff26;margin-top:auto;padding:12px 10px 0;font-size:12.5px}.side .me b{color:#fff;font-size:13px;display:block}.main{min-width:0;padding:22px 26px}.btn{border:1px solid var(--line);color:var(--ink);font:inherit;cursor:pointer;background:#fff;border-radius:8px;padding:7px 13px;font-weight:500}.btn:hover{border-color:#c5cede}.btn.primary{background:var(--navy);border-color:var(--navy);color:#fff}.btn.primary:hover{background:var(--navy-2)}.btn.accent{background:var(--accent);border-color:var(--accent);color:#fff}.btn.danger{color:var(--err)}.btn.sm{padding:4px 9px;font-size:12.5px}.btn:disabled{opacity:.5;cursor:default}.input,select.input,textarea.input{border:1px solid var(--line);width:100%;font:inherit;color:var(--ink);background:#fff;border-radius:8px;padding:8px 10px}.input:focus{border-color:var(--navy-2);outline:2px solid #c8d5ee}.field{margin-bottom:12px}.field label{color:var(--muted);margin-bottom:4px;font-size:12.5px;font-weight:600;display:block}.row{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.spacer{flex:1}.card{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);padding:16px}.chips{flex-wrap:wrap;gap:6px;display:flex}.chip{border:1px solid var(--line);cursor:pointer;color:var(--ink);background:#fff;border-radius:20px;padding:5px 12px;font-size:13px}.chip.on{background:var(--navy);color:#fff;border-color:var(--navy)}.chip .n{opacity:.7;margin-left:4px}.tag{background:var(--soft);color:var(--navy);white-space:nowrap;border-radius:6px;padding:1px 7px;font-size:11.5px;font-weight:600;display:inline-block}.tag.order{color:#a2391c;background:#fde8e2}.tag.inquiry{color:#274f93;background:#e5eefc}.tag.invoice{color:#4b5563;background:#eef0f3}.tag.newsletter,.tag.spam,.tag.system{color:#777;background:#f1f1f1}.tag.internal{color:#1f6b47;background:#e8f5ee}.tag.new{color:#a2391c;background:#fde8e2}.tag.in_progress{color:#8a5a00;background:#fff4d6}.tag.done{color:#1f6b47;background:#e8f5ee}.tag.ignored{color:#777;background:#f1f1f1}.queue{grid-template-columns:minmax(340px,440px) 1fr;gap:16px;height:calc(100vh - 150px);display:grid}.list{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);overflow-y:auto}.item{border-bottom:1px solid var(--line);cursor:pointer;padding:11px 14px}.item:hover{background:#f8fafd}.item.sel{box-shadow:inset 3px 0 0 var(--navy);background:#eaf0fa}.item .top{align-items:baseline;gap:8px;display:flex}.item .from{text-overflow:ellipsis;white-space:nowrap;flex:1;font-weight:600;overflow:hidden}.item.unhandled .from:before{content:"";background:var(--accent);vertical-align:1px;border-radius:50%;width:7px;height:7px;margin-right:6px;display:inline-block}.item .when{color:var(--muted);white-space:nowrap;font-size:12px}.item .subj{text-overflow:ellipsis;white-space:nowrap;margin:2px 0 4px;overflow:hidden}.item .prev{color:var(--muted);text-overflow:ellipsis;white-space:nowrap;font-size:12.5px;overflow:hidden}.detail{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);flex-direction:column;min-width:0;display:flex;overflow:hidden}.detail .head{border-bottom:1px solid var(--line);padding:16px 18px}.detail .head h2{margin-bottom:6px;font-size:17px}.detail .meta{color:var(--muted);font-size:12.5px}.detail .actions{border-bottom:1px solid var(--line);background:#fafbfd;padding:10px 18px}.detail iframe{background:#fff;border:0;flex:1;width:100%}.atts{border-bottom:1px solid var(--line);flex-wrap:wrap;gap:6px;padding:8px 18px;display:flex}.att{font:inherit;border:1px solid var(--line);color:var(--ink);cursor:pointer;text-overflow:ellipsis;white-space:nowrap;background:#fafbfd;border-radius:6px;max-width:320px;padding:4px 9px;font-size:12.5px;overflow:hidden}.att.on{background:var(--navy);border-color:var(--navy);color:#fff}.att .att-kind{opacity:.7;font-size:10.5px;font-weight:700}.att-view{flex-direction:column;flex:1;min-height:0;display:flex}.att-bar{border-bottom:1px solid var(--line);padding:6px 18px}.att-view iframe{border:0;flex:1;width:100%}.att-text{white-space:pre-wrap;background:#fbfcfe;flex:1;margin:0;padding:16px 18px;font:13px/1.5 ui-monospace,Menlo,monospace;overflow:auto}.att-img{text-align:center;background:#f4f6fa;flex:1;padding:12px;overflow:auto}.att-img img{max-width:100%;height:auto;box-shadow:0 1px 4px #00000026}.empty{text-align:center;color:var(--muted);padding:40px}table.t{border-collapse:collapse;background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);width:100%;overflow:hidden}table.t th,table.t td{text-align:left;border-bottom:1px solid var(--line);vertical-align:top;padding:9px 12px}table.t th{color:var(--muted);background:#fafbfd;font-size:12px;font-weight:600}table.t tr:last-child td{border-bottom:0}table.t tr.click{cursor:pointer}table.t tr.click:hover td{background:#f8fafd}pre.json{white-space:pre-wrap;word-break:break-word;color:var(--muted);max-width:520px;margin:0;font-size:11.5px}.login{background:linear-gradient(160deg, var(--navy) 0%, #1b2d4f 100%);place-items:center;min-height:100vh;padding:16px;display:grid}.login .card{width:100%;max-width:380px;padding:28px}.login h1 span{color:var(--accent)}.tabs{background:var(--soft);border-radius:8px;gap:4px;margin-bottom:16px;padding:3px;display:flex}.tabs button{font:inherit;cursor:pointer;color:var(--muted);background:0 0;border:0;border-radius:6px;flex:1;padding:7px}.tabs button.on{color:var(--ink);background:#fff;font-weight:600;box-shadow:0 1px 2px #0000000f}.modal-bg{z-index:50;background:#0f192d73;place-items:center;padding:16px;display:grid;position:fixed;inset:0}.modal{background:#fff;border-radius:12px;width:100%;max-width:560px;max-height:90vh;padding:22px;overflow-y:auto}.grid2{grid-template-columns:1fr 1fr;gap:0 12px;display:grid}.banner{color:#6b4a00;background:#fff4d6;border:1px solid #f1d58b;border-radius:8px;margin-bottom:14px;padding:9px 12px;font-size:13px}.burger,.burger-back{display:none}@media (width<=860px){.shell{grid-template-columns:1fr}.side{z-index:20;flex-flow:wrap;align-items:center;padding:10px;position:sticky;top:0}.brand{padding:4px 8px}.burger{color:#fff;font:inherit;background:0 0;border:1px solid #ffffff4d;border-radius:8px;margin-left:auto;padding:5px 10px;display:block}.side .navs{width:100%;display:none}.side.open .navs{display:block}.side .me{display:none}.side.open .me{width:100%;display:block}.main{padding:14px 12px}.queue{grid-template-columns:1fr;height:auto}.queue.has-sel .list,.queue:not(.has-sel) .detail{display:none}.detail iframe,.att-view iframe{min-height:70vh}.burger-back{display:inline-block}.grid2{grid-template-columns:1fr}table.t{display:block;overflow-x:auto}}